Work / Healthcare / Enquiries
South West Neuro Physiotherapy
A calm, clear site for a specialist physiotherapist who comes to you.
ScopeServices, fees, FAQs, a postcode check and an appointment enquiry.
ConstraintOften anxious, often older, often reading on a phone in a waiting room.
South West Neuro Physiotherapy takes specialist rehabilitation into people’s homes across Bristol, North Somerset and South Gloucestershire: neurological conditions, dizziness and balance problems, with particular experience of Parkinson’s and normal pressure hydrocephalus. The people who need it are often anxious, often older, and often reading on a phone in a waiting room.
We started from the questions a nervous first-timer actually has. Can you come to me? How much? What happens at the first visit? Everything below is an answer to one of those, and the least clinical answer comes first.
Do you cover my area?
For a home-visit service the first real question is whether they come to you. The postcode check gives three answers rather than two: inside the usual area, at the edge of it, or outside — with a line saying that a visit nearby may still be possible. Edge postcodes and unknowns become conversations instead of dead ends.
Plain reasons before clinical terms
Before anything about services, there is a list of the reasons people actually get in touch: dizziness, feeling unsteady, Parkinson’s, trouble getting up from a chair, lost confidence. People search by symptom, not by speciality, and it is easier to find yourself in that list than in the name of a service.
Two service rows follow — neurological physiotherapy, and dizziness, balance and falls — and the fees sit on the page rather than behind a form, with the length of each appointment stated beside the price. A four-step “what to expect” runs from the first call to follow-up visits, with the introduction held in place while you read the steps.
A form that stores nothing
An enquiry route usually means a server, a database and the obligations that come with them. This form builds a pre-written email in the visitor’s own mail app instead. Nothing is sent or stored by the site. It asks for a name and one way to reach you, says plainly not to include medical details, and switches the input between telephone and email depending on the answer.
If a field is missed, the message says which one and puts the cursor in it. It takes a minute, it asks for nothing you would not already tell a receptionist, and it leaves nothing behind.
- Web design
- Front-end build
- Coverage check
- Enquiry form
Built for a bad day
Someone doing these exercises is often doing them on a bad day: tired, worried, reading on an old phone in poor light. So the page moves gently, and never at the expense of the words. The hero image wipes in once through a shutter, sections rise a little as they arrive, and none of it can hide anything — the reveal styles only apply once JavaScript is running, so if a script fails the page is simply there in full.
There is a skip link, Escape closes the mobile menu and puts focus back where it was, and the header shrinks as you scroll to give the page more room.
Clear answers before a first appointment, and an enquiry that reaches him as an ordinary email.
Client
South West Neuro Physiotherapy Ltd, Bristol
What we did
Design and front-end build
Built with
Hand-written HTML, CSS and JavaScript. No framework.
The photographs in these screens are licensed stock, credited on the site. The practice’s own portrait is deliberately not shown.
Tell us what you’re making.
We’ll have a look first. Send a few lines: what the project is, what isn’t working, and anything you already have.